Refund Policy
Scope of the Refund Policy
This refund policy applies to all products and services offered by Elite Plus (“the Company”). By making a purchase, you agree to the terms of this policy.
Refund Eligibility
Digital Products: We do not offer refunds for digital products, including but not limited to software, ebooks, online courses, and digital downloads, once the product has been delivered or accessed.
Physical Products: We accept returns and refund requests for physical products within 9 days of the date of delivery, subject to the conditions outlined below.
Conditions for Physical Product Refunds
To be eligible for a refund for physical products, the following conditions must be met:
The product must be in its original, unused, and undamaged condition.
All original packaging, including tags, labels, and accessories, must be included.
Proof of purchase, such as an order number or receipt, must be provided.
The request for a refund must be submitted within 7 days of the date of delivery.
Return Process
To request a refund for a physical product, please follow these steps:
Contact our customer support team at [email protected] within the specified refund window.
Provide your order number and a detailed reason for the refund request.
Once your request is approved, you will be provided with instructions on how to return the product.
Refund Process
Upon receipt of the returned product and verification of its eligibility for a refund, we will process the refund within 7 days.
The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
Exceptions
Custom or personalized products are not eligible for refunds unless they are defective or damaged upon delivery.
Shipping and handling charges are non-refundable, except in cases where the return is due to a Company error.
We reserve the right to refuse refunds in cases of suspected fraud, abuse, or violations of this policy.
Trademarks
All trademarks, service marks and/or names of Elite Plus used on this website are the registered trademarks and/or trademarks of Elite Plus.
Contact Us
If you have any questions or need assistance with the refund process, please contact our customer support team at [email protected]
Policy Changes
The Company reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.